All Oval Concepts products qualify for a one-year Oval Concepts Warranty.
This warranty is non-transferable, applies to the original owner only, and is for product purchased through an authorized Oval Concepts reseller. Oval Concepts products purchased through a non-authorized dealer do not qualify for an Oval Concepts Warranty. If you are unsure of authorization, please email [email protected].
The Oval Concepts Warranty guarantees that Oval Concepts products are free of manufacturing defects for a period of 1 year from the date of purchase.
This warranty is not meant to suggest that an Oval Concepts product is incapable of being broken or that it will last forever. Rather, the product's life span depends on several factors, such as riding conditions and the care that the product receives.
Competition, downhill racing, trick riding, riding in severe conditions or climates, and riding with heavy loads obviously puts stress on a bicycle and its parts and can consequently, abbreviate the product's lifespan. Should your Oval Concepts product fail as a result of these activities, it will not be covered by this warranty. Rather, this warranty protects against standard-use malfunction.
All warranty claims must be assessed by Oval Concepts, as dealers are not authorized to replace Oval Concepts products. Dealers are required to send Oval Concepts products that are the subject of a warranty claim to Oval Concepts for inspection. Upon receipt, Oval Concepts will evaluate whether the product is covered by warranty. If determined to be defective, Oval Concepts will repair or replace the product free of charge. Oval Concepts does not offer refunds.
Returns under warranty
If you wish to make a claim under the Oval Concepts Warranty program, please bring the product to an authorized Oval Concepts dealer with a note stating the reason for your warranty claim, your name, your contact information (including your email address), and an original invoice for the product with a clearly legible purchase date.
The dealer will be assigned a Return Authorization number (RA #), which they will write on the outside of the box and ship to Oval Concepts (postage prepaid). Communication will be between the dealer and Oval Concepts. Please contact the authorized Oval Concepts dealer for updates on the status of your warranty claim.
Limitations of damages
Oval Concepts' liability for any defective product shall in no event exceed the purchase price of the defective product. Oval Concepts will not be liable, with respect to the products, under any contract or other legal form for any amount in excess of the purchase price for the defective product for any general, consequential, incidental, or special damages.
Crash replacement policy
Oval Concepts understands that crashes can happen and replacement of damaged products can be costly. As a result Oval Concepts will attempt to ease the pain by offering you a replacement product for 30% below Oval Concept's current suggested retail price in your respective country. All other provisions of this warranty apply and the procedures outlined for warranty service apply also to the crash replacement policy. Oval Concepts will make the final decision on whether the part will be covered under the crash replacement policy. replacement product.
*Warranty duration may vary based on international laws.